These Movers SCAMMED Me So Bad, I Still Can’t Believe It

They said, “We’ve Got You Covered," Then They Stole $6,000 From Me

We were planning a move from Chicago to San Diego, something we’d been preparing for months. We had already settled on Value Added Moving based on a glowing review from a friend. How wrong I was. The nightmare started on December 15, 2025.

From the very beginning, the communication seemed too good to be true. I spoke with Aiden from the company multiple times before signing the agreement. He assured me that everything would be handled professionally.

"We’ll take care of everything. You won’t have to lift a finger," he promised.

His words were so convincing, and after all the back-and-forth, we agreed on a quoted price of $2,300. Aiden even went as far as saying, "I’ll be with you every step of the way," which was exactly what we needed to hear. I thought I had found a trustworthy company for our move. I was wrong.

On the morning of the 15th, we were ready and packed. The movers were supposed to arrive early, as we had agreed. We were under the impression that they would show up by 9:00 AM so that we could hit the road to our new home.

But time passed. 9:00 AM came and went, and no sign of the movers. We waited. By 12:00 PM, we were getting frustrated.

Finally, at 1:00 PM, two drivers showed up, three hours late. These two guys, who seemed to be unaffiliated with the company, barely apologized for the delay. One of them, in a rushed tone, said, "We’re just the drivers, the office gave us the wrong info, sorry for the hold up."

I was already irritated, but we had no choice but to proceed. As they began walking through the house, I made sure to point out that I had already provided detailed pictures of all our items to Aiden through email. I even mentioned the agreement number that was referenced in our contract.

But the driver insisted, "We still need to take a video of everything." I was caught off guard, but I thought maybe it was company policy. The video took longer than expected, with the driver awkwardly filming each room, not even bothering to ask specific details about anything. I thought, "This is strange, but okay."

Then, the bombshell dropped.

The driver walked outside after filming and came back in about 10 minutes later with a serious look on his face. "The home office just called," he said. "There’s been a change. It’s going to be an additional $4,000 for delivery." I stood frozen in disbelief. "What do you mean? We agreed on $2,300." 

I pulled out the contract and tried to show them the bill of lading we had signed, but it was like they didn’t care. "I’m sorry, but this is what the home office says. It’s company policy."

My heart sank. $4,000 extra? For a move that was supposed to cost $2,300. $6,300 total? This was madness.

I told them that this was completely unacceptable and I wasn't going to pay it. I tried calling Aiden multiple times and texting him, but he was nowhere to be found. "Where is Aiden?" I asked, panicking. "He said he’d be with me every step of the way." One of the drivers shrugged and mumbled, "I don’t know, he didn’t tell us anything about that."

The Worst Was Yet to Come:

At that point, we refused service. The movers, completely indifferent, packed up their things and left. I felt utterly betrayed. They left us stranded in the middle of our move, and I couldn’t even get a hold of the person who had promised me everything. But the worst part? It didn’t end there.

The next day, I called Value Added Moving to inquire about a refund for the charges we hadn’t agreed to. The response was appalling. The person on the other end of the line answered the phone, and I explained the situation. Without even listening to me, she quickly replied, "No, thank you, have a nice day, and happy holidays," before hanging up on me. I was left stunned, unable to process what had just happened.

Evidence Provided by the User

Note: No photos or videos were shared with this report. The story above is a real experience shared by the person who went through it and is published to warn others.

Warning to Other Customers

Never trust moving companies that change prices at the last minute or promise things they don’t deliver. Always read the fine print, get written guarantees, and make sure you’re clear on the final cost and delivery dates before agreeing to anything. Beware of companies that may use deceptive tactics to take advantage of you.

Safer Alternatives to Value Added Moving