The Truck Was Half Empty But They Charged Us for 2,000 Cubic Feet

One Signature Was All It Took for Them to Take Everything

I’m sharing my story because I don’t want anyone else to go through what my family and I went through. This wasn’t just a bad move; it was one of the most traumatic, financially devastating experiences of my life.

We were moving from Denver, Colorado, to Spokane, Washington, a standard three-bedroom household move. Like most people, we did what we thought was responsible: we called movers, answered inventory questions, sent photos, and got a binding estimate. United Regions Van Lines quoted us $7,000 based on cubic footage, not item count. That number was manageable.

We signed because we trusted them.

That was our first mistake.

On move day, June 18, 2025, the crew showed up late. There were no company-branded uniforms, no introductions, just rushed attitudes and impatience. I remember asking the foreman,

“Can you confirm this is all covered under the estimate?”

He smirked and said, “Yeah, yeah, don’t worry about it. It’s all in the contract.”

They packed fast, too fast. There was no care, no padding where it mattered. My guitars, which I specifically told them were fragile, were thrown into boxes with minimal protection. I watched them load our belongings into a 29-foot truck, and even then, something felt off. The truck was nowhere near full.

Still, they handed me the Bill of Lading, referenced an agreement number, and said everything was fine. I signed, because at that moment, all our worldly possessions were already in their control.

That’s when the nightmare really began.

A day later, I got the call.

The tone was completely different. Cold. Aggressive.

The dispatcher said, “Your load came in way higher than expected. You’re at 2,000 cubic feet.”

I said, “That’s impossible. Your own truck isn’t even half full.”

Their response? “If you want your stuff delivered, the balance due is $9,000 today.”

I felt my stomach drop.

Over the next few days, the number kept climbing. Fees appeared out of nowhere, extra packing, long carry, shuttle fees, and driver difficulty charges. At one point, they actually charged us because their driver couldn’t navigate residential streets. We were literally paying for their incompetence.

By the time the truck arrived in Spokane, the total had ballooned to nearly $22,000.

We were quoted $7,000. We were forced to pay almost $22,000.

They made it very clear: “No payment, no delivery.” Our belongings were held hostage.

When I tried to pay through our bank, the bank refused to process the transaction. The banker looked at me and said, “We believe you’re being scammed, and we don’t want our institution involved.”

United Regions Van Lines refused traditional banking. They demanded money orders only. no credit cards, no protection, no recourse.

At that point, what choice did we have? Our entire life was on that truck.

When the delivery finally happened, it was done with a 26-foot truck, a truck that, on its best day, can hold about 1,300 cubic feet total. And even then, it wasn’t half full.

Yet they charged us for 2,000 cubic feet.

That’s not a mistake. That’s fraud.

As we unpacked, the damage became clear. My guitars were broken. Boxes were crushed. Items were missing. We even found someone else’s jewelry box hidden inside our shipment, emptied of its contents. When I contacted the company and asked for help returning it to its rightful owner, they went silent.

Why? Because acknowledging it would expose the truth: They hire people who steal from customers’ loads.

We filed an insurance claim for nearly $5,000 for stolen and damaged items, snow gear, fishing rods, tools, and things I had video proof of that were loaded and suddenly vanished during delivery. I have recordings of conversations, footage of the truck, documentation of the cubic footage lie, and the contract they now hide behind.

When I tried to reason with them, it was impossible. Every conversation ended with intimidation, deflection, and threats. After I left my first honest review, they threatened me, which is why it took me years to speak again.

They’re professionals at this. This isn’t accidental. This is their business model.

They’ll tell you pricing is based on item count, that’s a lie. It was always based on cubic footage, and they inflated it knowingly. They’ll send lawyers to attack reviewers instead of addressing facts. They operate out of Florida, where accountability is conveniently thin.

If any of this weren’t true, they’d sue me for libel. They can’t, because I have the proof.

This move broke something in me. The stress, the helplessness, the feeling of watching strangers weaponize a contract while holding your life hostage, it stays with you.

If you’re reading this, please hear me: Run. Run away fast.

Don’t be like me. Don’t lose your savings, your peace, and your trust the way we did.

Evidence Provided by the User

Note: No photos or videos were shared with this report. The story above is a real experience shared by the person who went through it and is published to warn others.

Warning to Other Customers

This story contains price inflation, hostage tactics, and fraudulent cubic-footage charges. Once your belongings are loaded, this company may dramatically increase the price and refuse delivery until paid. They also demand money orders only to avoid consumer protections. Do not sign without verifying cubic footage, payment methods, and delivery terms in writing.