I Begged Them But They Still Refused to Deliver Our Belongings

They Took the Money and Left Us With Nothing

I am writing this weeks after the move because I honestly could not bring myself to relive it until our belongings were finally back in our possession. What Allegiance Van Lines put my family through was not just a bad move; it was a crime. It was traumatizing and cruel.

We were moving from Houston, Texas, to Los Angeles, California, after selling our home. This was not a casual move. This was our entire life. Furniture, family photos, documents, memories. Everything.

When I first contacted Allegiance Van Lines, the sales representative sounded professional. He walked me through the inventory list, room by room, quoted me $6,400, and promised it was a binding price based on the cubic footage.

He told me, “We use our own trucks and our own crews. No brokers. No third parties.” That statement mattered to me, and it is now clear it was a lie.

We signed the agreement electronically. I paid a deposit by credit card. The remaining balance, they insisted, had to be paid in cash on pickup day. That should have been my first red flag.

On moving day, the crew arrived late. There was no Allegiance branding on the truck, and no uniforms. I asked the foreman if this was Allegiance Van Lines. He said, "We work with them." I felt uneasy, but by then our house was empty, and we had to be out in days. I trusted the paperwork.

They loaded everything and handed me a Bill of Lading to sign. I asked where our items would go that night. The driver said, “Straight to California. No stops.” That was another lie.

Instead of heading west, they took our entire shipment and put it into a storage unit less than a mile from the house we had just sold.

We only learned this after calling Allegiance repeatedly when the delivery window came and went with no updates.

At first, the office manager told us, “There was a dispute with the driver. We are rescheduling. It will take a couple of days.” Then it became, “We are working on it.” Then suddenly, the tone changed.

I was told, “We are no longer servicing your move.”

I said, “What do you mean you are not servicing us? You have our belongings.”

The response was cold. “Your items have already been moved.”

I asked where. They admitted, almost casually, that our shipment was in storage near our old house.

I broke down. I cried on the phone. I begged them to do the right thing. I said, “Please, this is our entire home. We paid you in full. Please just deliver our things.”

The response I got still haunts me. “That is not our problem.”

There was no flexibility. Every call ended with excuses or outright refusal. They had our money. They had our belongings. And they knew we were powerless.

We paid thousands of dollars for a cross-country move. Instead, they moved our life around the corner and then walked away.

I had never experienced such blatant, upfront theft in my life.

Because Allegiance required the balance in cash, there was nothing we could dispute except the initial deposit. American Express was able to recover that portion, but the majority of the money was gone.

With no other choice, my husband had to fly back to Houston himself. He located the storage facility, confirmed our items were there, and arranged for PODS to retrieve and transport everything properly. PODS did what Allegiance refused to do.

We paid twice to move our own belongings.

Allegiance Van Lines held our household hostage. They lied about their trucks. They lied about delivery. They used storage as leverage. They demanded cash. They refused service after payment. This was a calculated scam.

Evidence Provided by the User

Note: No photos or videos were shared by the user. The story above is a real experience shared by the person who went through it and is published to warn others.

Warning to Other Customers

Be cautious before hiring this mover. In this case, the company accepted full payment, did not complete the agreed delivery, and placed the customer’s belongings into storage without consent. Once payment was made, communication deteriorated and resolving the issue became extremely difficult. Always verify truck ownership, payment terms, and delivery guarantees in writing before allowing any mover to load your belongings.