They Had My Address, My Payment, My Signature — But Not My Belongings

Two Months Without My Things Taught Me What Powerlessness Feels Like

This was my first-ever long-distance move, and I trusted the wrong people with everything I owned.

I was moving from Newark, NJ, to Silver Spring, MD, and like anyone else, I wanted a smooth, stress-free relocation. I did my research, compared quotes, and when Allegiance Van Lines offered me a guaranteed quote of $1,450, I was so relieved. The salesperson sounded confident, professional, and reassuring.

He told me, “We are not a broker. We handle everything ourselves. Your items will be delivered within 7–10 business days after pickup.”

The Pickup:

My pickup date was Friday, September 27, 2025. I was scheduled to be ready to receive my belongings by Monday, September 29. I had already arranged time off work and basic necessities around that timeline.

The movers showed up late. There were no uniforms and no marked truck. One of them barely spoke, and the others rushed through the inventory like they didn't care what was being written down.

I shipped:

• 18 medium boxes
• 2 flat-screen TVs
• 2 mirrors
• One 7.5-foot full-length mirror, the tallest item I owned

I remember watching them load that mirror and thinking, “At least I’ll see it first when they unload.”

I signed the Bill of Lading, got an agreement number, paid in full, and watched my entire life disappear into the truck.

That was the last moment I was calm.

Seven business days passed.

Then ten.

Then fifteen.

I started calling customer support.

Every time I called, I got a different person, and every person sounded confused.

One rep told me, “Your shipment is in transit.”

Another said, “It’s waiting to be dispatched.”

Another literally replied, “We don’t have that information yet.”

I asked, “Where are my items right now?”

The response?

“We don’t have access to that system.”

How does a moving company not know where someone’s entire household is?

I emailed. I called. I did everything.

Their responses were cold and careless. At one point, someone actually wrote back as if this was a joke, while I was sleeping on an air mattress with no furniture, no mirror, no TV, and no idea if my belongings were even real anymore.

The Shocking Truth:

Weeks later, I discovered the truth that made my stomach drop.

Allegiance Van Lines never handled my move.

They brokered it out to another company without my knowledge or consent, even though their website clearly states that they are not a brokerage firm. I never agreed to this. I was never informed. I never signed anything authorizing this.

I trusted them with my home, and they sold my shipment like a package.

At that moment, I realized: these people never cared.

Delivery After Nearly Two Months:

My belongings were finally delivered on Friday, November 22, 2025, almost two full months after pickup.

By that point, I was emotionally drained, angry, and numb.

When the truck arrived, I watched them unload… and immediately knew something was wrong.

Boxes? Present.

TVs? Present.

One mirror? Present.

But my 7.5-foot mirror wasn’t there.

The largest item in my shipment was missing.

I asked the driver, “Where is my tall mirror?”

He said, “It’s not on the inventory.”

I felt sick.

That mirror didn’t just disappear. Someone lost it, ignored it, or didn’t care enough to track it.

The Aftermath:

I contacted customer service again. But there were just excuses and deflection.

They acted as if losing my property was normal. As if waiting two months for delivery was acceptable. As if misleading a customer wasn’t fraud.

This wasn’t just bad service.

This was deliberate deception.

THIS IS A SCAM. STAY AWAY.

Warning to Other Customers

This move shows how easily your belongings can vanish for weeks, be brokered without your consent, and even arrive incomplete. Promised delivery windows may mean nothing, tracking may be nonexistent, and once your items are picked up, you lose all control. Always verify who is actually moving your shipment.