BLVD Moving Leaked My Data, and I Was Left Helpless

I Was Scammed Using BLVD Moving’s Own Emails, Then They Blamed Me

I never imagined that hiring a moving company for what should have been a simple relocation would turn into one of the most stressful and financially damaging experiences of my life.

My name is Dr. Erica Kapalamula, and I was moving from Charlotte, North Carolina, to Atlanta, Georgia on August 18, 2025. What happened with BLVD Moving still makes me feel anxious whenever I think about it.

I had a two bedroom apartment and needed professional movers because of my work schedule. After researching several companies, I came across BLVD Moving. Their representatives sounded extremely professional during the initial call.

The sales agent spoke in a calm voice and explained every step of the process. He told me, “We will handle everything for you. Your items will be safe, and there will be no hidden surprises.”

At that moment, I felt relief. They provided me with a binding estimate of $3,450 based on my inventory list. I was given an agreement number and told that I would receive a bill of lading before the move date.

Everything appeared legitimate. The emails came from their official company domain, and the paperwork included signatures from staff members.

The representative carefully reviewed my inventory with me, including my furniture, medical books, electronic equipment, and personal belongings. He explained the pickup window, delivery schedule, and deposit requirements. I was told that a portion of the payment had to be made before the move to secure my reservation.

A few days after signing the agreement, I received an email from someone claiming to be from BLVD Moving’s billing department. The email referenced my agreement number, my move date, and my shipment details. They had complete knowledge of my file. The message stated, “We are confirming your payment details and updating your file to avoid delays with your shipment.”

The level of detail in the email made everything seem completely legitimate. The sender attached documents that looked exactly like the official contract I had already signed. Even the company logo and contact information were identical.

I remember thinking that the company was being extremely organized and thorough.

They requested a payment of $1,288 to finalize my booking. I transferred the money because everything appeared authentic. I received a confirmation email that looked official, and I felt reassured that my move was fully secured.

Then everything changed.

A few days later, I contacted BLVD Moving directly to confirm my moving schedule. The representative told me that they had no record of the payment I had made. I was confused and explained that I had already sent $1,288 and received confirmation emails.

The agent paused and then said something that immediately made my stomach drop. He told me, “Our system was recently hacked, and some client information may have been compromised.”

I could not believe what I was hearing.

I forwarded the emails and documents I had received. To my shock, the representative told me that the paperwork looked identical to their internal documents and confirmed that scammers had been impersonating their staff. The hackers had access to client details, shipment information, and company documentation.

I was terrified and asked what the company would do to help recover my money or resolve the situation. Instead of offering a solution, they simply resent the same paperwork and told me that they still required payment because they had never received my deposit.

They said, “We are also victims in this situation. You still need to submit payment for your move.”

I could not believe the response. I had just lost $1,288 due to a security failure involving their system, and they were asking me for more money without offering accountability or assistance.

I felt completely helpless. My move date was approaching, and I had no time to find another company. I had already scheduled time off work and arranged housing in Atlanta. Under pressure and stress, I paid again because I had no other choice.

Unfortunately, the financial damage did not stop there.

When the moving crew arrived for pickup, they conducted a revised inventory inspection and claimed that my shipment volume was higher than estimated. They stated that additional packing materials, handling fees, and fuel surcharges applied. The final bill of lading showed charges that were significantly higher than the original quote.

I protested and explained that I had provided a detailed inventory list during the estimate process. The foreman told me, “If you want your items delivered, you must sign the updated bill of lading and pay the new balance.”

I felt trapped. My belongings were already loaded onto the truck, and I had no way to retrieve them without complying.

By the time everything was completed, the total moving cost increased by nearly $3,000 beyond the quoted price. Combined with the $1,288 that had been stolen through the impersonation scam, my move cost over $6,400.

The emotional toll was just as severe as the financial loss. Throughout the entire process, I experienced constant anxiety, frustration, and a complete lack of reassurance from the company.

I expected professionalism and protection of my personal information, but instead, I was left dealing with fraud and a company that accepted no responsibility.

Businesses have a duty to protect their clients’ sensitive information. In my case, BLVD Moving did nothing to resolve the situation or compensate for the damages caused by the breach.

I deeply regret trusting this company. I strongly urge anyone considering BLVD Moving to think carefully before trusting them with their belongings or personal information.

I am currently pursuing formal complaints with the appropriate consumer protection authorities so that others do not have to experience what I went through.

Evidence Provided by the User

Note: No photos or videos were shared by the user. The story above is a real experience shared by the person who went through it and is published to warn others.

Warning to Other Customers

Be extremely cautious when dealing with BLVD Moving. The company claimed their system was hacked, but still demanded additional payments and offered no accountability or support. Always verify payment requests directly with the company, confirm official contact information, and never trust emailed payment instructions without independent confirmation.