Did you know that every year, more than 1,000 people report moving scams to the Federal Motor Carrier Safety Administration? And that number only reflects reported cases. Many victims never file a complaint at all.
Moving scams are becoming increasingly common, especially during stressful times when people are focused on deadlines, budgets, and the pressure of relocating. Dishonest movers take advantage of this stress, using deceptive tactics that leave customers paying far more than expected.
How do these scams work, and why do so many intelligent people fall for them? More importantly, how can you make sure you do not become the next victim?
In this guide, we will discuss the most common tricks used by moving scammers and share practical steps you can take to safeguard your money and your possessions.
Common Moving Scams
Here are some of the most common moving scams scammers use to take advantage of unsuspecting customers:
Low-Ball Estimates
Scammers offer incredibly low quotes to attract customers. These estimates are often significantly lower than those from legitimate companies.
Once they secure your business with a low price, they dramatically increase the cost on a moving day, citing unforeseen complications or additional services.
Hostage Goods
Movers may hold your belongings hostage and demand a higher payment than originally agreed upon.
After loading your items, they refuse to deliver until you pay extra fees, leaving you with little choice but to comply.
Hidden Fees
Scammers add unexpected charges after the move is completed, inflating the final bill.
These fees can include charges for stairs, long carries, or additional packing materials that were not disclosed upfront.
Fake or Unlicensed Companies
Scammers operate under fake names or without proper licensing, making it difficult to trace or hold them accountable.
Victims often have no recourse once they realize the company is not legitimate.
Tactics Used by Moving Scammers
Moving scammers are clever and highly manipulative. They rely on pressure, confusion, and a lack of transparency to push people into bad decisions.
Here are some of their traps:
High-Pressure Tactics
Scammers often create a false sense of urgency. They may claim limited availability, sudden price increases, or last-minute deadlines to rush your decision. This pressure is intentional. It keeps you from comparing movers or asking the right questions.
Vague or Incomplete Contracts
A legitimate mover provides a clear, detailed contract that outlines services, pricing, and responsibilities. Scammers do the opposite. They offer vague paperwork with missing details, unclear pricing, or loosely defined services.
Lack of Written Estimates
Verbal promises mean nothing when problems arise. Rogue movers often avoid written estimates so they can raise the price after your belongings are loaded. A written estimate protects you by documenting the agreed-upon services and costs upfront.
Poor or Suspicious Online Presence
Many scam movers have little to no digital footprint. You may find outdated websites, generic company names, fake reviews, or conflicting contact information. A lack of consistent online reviews or professional branding is often a warning sign.
Extremely Low Initial Quotes
Scammers frequently lure customers with prices that seem too good to be true. These low quotes are designed to quickly win your trust. Once your items are on the truck, the price suddenly increases due to hidden fees or fabricated complications.
Red Flags to Watch Out For
Scam movers often leave clues behind if you know what to look for.
No Physical Address or Office
A legitimate moving company should have a real, verifiable business address. Scammers often avoid listing a physical location or provide addresses that cannot be confirmed. Before booking, check whether the company has an office you can verify online or visit if needed.
No Proof of Insurance or Licensing
Licensed and insured movers operate under clear regulations. If a company hesitates to provide proof of insurance or licensing, that hesitation should concern you. Always request proper documentation and verify it with the appropriate authorities.
Unprofessional Behavior
How a company communicates with you matters. Rude behavior, vague answers, delayed responses, or evasiveness often indicate deeper problems. Professional movers are clear, responsive, and willing to answer your questions.
Demanding Large Upfront Deposits
Legitimate movers usually request a small deposit or payment after delivery. Scammers often demand large upfront payments, especially in cash or wire transfers, making it difficult to recover your money if something goes wrong.
Frequent Company Name Changes
Scam movers often operate under multiple business names to escape bad reviews and complaints. If you notice inconsistencies in company names across websites, emails, or contracts, take it as a warning sign.
How to Protect Yourself from Moving Scammers
The choices you make during planning often determine whether your move goes smoothly or turns into a costly mistake.
Research and Verify the Company
Never rely on a mover’s website alone. Take time to check independent sources such as online reviews, the Better Business Bureau, and the Federal Motor Carrier Safety Administration. Look for consistent company information, complaint history, and licensing details.
Compare Multiple Estimates
Getting estimates from several moving companies helps you understand what a realistic price looks like. When you compare quotes side by side, it becomes easier to spot inconsistencies or vague pricing.
Insist on a Detailed Written Contract
A legitimate mover will always provide a clear, written contract before the move begins. This document should list services, pricing, delivery timelines, and any additional fees. Review it carefully and make sure nothing important is left out. Keep a copy for your records.
Read Reviews and Speak to References
Online reviews can reveal patterns in customer experiences, both good and bad. Go beyond star ratings and read detailed feedback. If the company offers references, take the extra step to contact them.
Choose Secure Payment Methods
Be cautious if a mover asks for a large upfront deposit or insists on cash-only payments. These methods offer little protection if problems arise. Paying by credit card or another traceable method provides documentation and an added layer of security in the event of a dispute.
What to Do If You’ve Been Scammed
If you believe you have been targeted by a moving scam, take action quickly. There are clear steps you can take to protect yourself and possibly recover your losses.
Contact the Authorities
Start by reporting the incident to local law enforcement. Even if they cannot resolve the issue immediately, an official report creates a record of what happened. You should also file a complaint with the Federal Motor Carrier Safety Administration and other consumer protection agencies.
File Formal Complaints
Submitting complaints to the appropriate agencies does more than document your experience. It alerts regulators to patterns of abuse and may support enforcement actions or legal cases against the scammer. Keep copies of contracts, emails, payment records, and any communication related to the move.
Seek Legal Advice
Speaking with an attorney can help you understand your options. Lawyers who focus on consumer protection or moving-related disputes can advise you on recovering lost funds or pursuing legal action.
Share Your Experience
Telling your story can help others avoid the same mistake. Sharing your experience with us and through public reviews brings attention to dishonest movers and supports others who may be facing similar situations.
You can submit your story here.
