Worst Experience At Dumbo Moving and Storage

Dumbo Moving was by far the worst moving experience I have ever had in New York. “Dave” the main contact person is extremely untrustworthy and I would caution anyone doing business with them.

First, each box and furniture item were packed neatly by my gf and I, unfortunately I wasn’t there to monitor them loading into the truck from my apartment. (1st mistake) The movers themselves were quite rude and were given specific drop off instructions to which they didn’t follow and just proceeded to call me at work 3 times. I again relayed the instructions and they hastily loaded said items. After they completed the move I was texted and haggled for a tip. I couldn’t believe the audacity of these movers and I’m glad I didn’t respond with giving them more money especially after seeing the condition of the items.

Per the pictures attached, this is how I received the items. It was as if the items were literally thrown into a truck. There were rips in my lamp shade, massive chips on the corner of my desk, cracks in my computer monitor, boxes had large gashes in them as if someone was trying to see what I had inside. Some items in boxes were completely broken upon arrival and liquids had
spilled from the boxes being flipped upside down.

I immediately called and spoke with “Dave.” He assured me to send him pictures and this would be taken care of. We agreed on a settled amount which didn’t even come close to the total amount of the items I had to replace, by the way. He assured me a partial refund would be issued back to my original payment.

It’s been over two months now and Dave avoids my calls and emails. He refuses to pay, so I initiated a charge back on my credit card due to this. I HIGHLY RECOMMEND you use another moving company in the city. This was by far the worst experience I have ever had moving and caution whomever is thinking about using Dumbo.