Worst Moving Experience Ever - Avoid Menards Moving Service

Hiring Menards Moving Service added immense stress and financial strain to my out-of-state move from Georgia to Texas. Their sales agent Zac deserves the "Salesperson of the Year" award for telling you what you want to hear just to get the sale. Once you sign the contract, you will never hear from him again. They will defer you to customer service agents who provide no assistance whatsoever.

This company is not a moving company; they are a broker, which is not stated clearly in their advertising or sales pitch. They hire a third-party moving company, which you can do yourself. They provide no bridge between you and the mover, referring to the mover as "dispatch." I was told my items would be delivered between 3 to 10 business days. I did not receive my items until after three weeks, with poor communication throughout. Anytime there was a delay, I was not informed until I called to see why my items had not been delivered. Once it was past the delivery date, I was promised three different delivery dates, all of which they failed to meet.

Finally, after much frustration and financial straining, my items arrived. I called Menards and asked to speak to a supervisor or owner multiple times. None of my calls were ever returned. I was given an email to request a supervisor in detail about my experience, but this email was never responded to. Additionally, I ended up being charged three times the price quoted by Zac. This company will rip you off, provide financial strain, and add more stress to your move. You’re better off either moving your items yourself or selling your items and purchasing new items at your new location. Trust me, it will cost you less money.

After asking if I could be provided a discount due to them not meeting the obligation for the estimated delivery date, I was told by Menard’s that this was not an option. By law, they have 21 days to deliver an item, even though I was quoted 3 to 10 days. When I reached out to "dispatch," a.k.a. the third-party moving company, they understood the stress and financial strain and were willing to give me a hefty discount. They mentioned that Menards never even reached out to them to ask if anything could be taken off the price.

What is the point of having a broker if they are not even going to bridge the gap between you and the mover to get you the best option? I do not recommend Menards. The five-star reviews are all fake from employees. If you read the reviews that the owners respond to, you will see the unprofessionalism in their responses. Save yourself the trouble, the stress, and the financial strain. Move your items yourself or find a reputable moving company. Do not believe the false estimates on delivery dates, costs, and experiences.